Property Management Benchmark Survey

Vertimax survey reveals key insights into property management challenges in Melbourne

A recent survey commissioned by Vertimax, has uncovered valuable benchmarking data from over fifty property management businesses overseeing multi-storey properties across Melbourne. The findings provide a clear picture of the industry’s operational landscape and the common pain points faced by property managers.

Key findings:

• Property portfolio size: On average, each company manages 171 properties, contributing to a total of 7,183 properties surveyed.
• Workload per manager: There are approximately 5.09 property managers per company, each overseeing 33.59 properties.
• Industry stress levels: A staggering 72% of property managers reported experiencing high levels of stress.
• Common complaints about tradespeople:
  • 46% – Poor communication
  • 22% – Issues with quoting
  • 11% – Invoicing problems
  • 9% – Delays in completing work
  • 6% – Punctuality concerns
  • 3% – Quality of work
  • 2% – Cost of work discrepancies

The survey also highlights the sheer scale of property management operations, revealing that the total number of floors managed across these buildings exceeds 670 floors—equivalent to a 1,608-metre-tall structure.

Vertimax remains committed to supporting property managers in overcoming industry challenges and optimising building performance.

View the survey results here.